Consumer Protection (Law & Practice)

PART 1

Introduction

PART 2

 The Consumer Protection Act, 2019

CHAPTER I 

PRELIMINARY

1. Short title, extent, commencement and application

2. Definitions

CHAPTER II 

CONSUMER PROTECTION COUNCIL

3. Central Consumer Protection Council

4. Procedure for meetings of Central Council

5. Objects of Central Council

6. State Consumer Protection Councils

7. Objects of State Council

8. District Consumer Protection Council

9. Objects of District Council

CHAPTER III

CENTRAL CONSUMER PROTECTION AUTHORITY

10. Establishment of Central Consumer Protection Authority

11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners

12. Vacancy, etc., not to invalidate proceedings of Central Authority

13. Appointment of officers, experts, professionals and other employees of Central Authority

14. Procedure of Central Authority

15. Investigation Wing

16. Power of District Collector

17. Complaints to authorities

18. Powers and functions of Central Authority

19. Power of Central Authority to refer matter for investigation or to other Regulator

20. Power of Central Authority to recall goods, etc

21. Power of Central Authority to issue directions and penalties against false or misleading advertisements

22. Search and seizure

23. Designation of any statutory authority or body to function as Central Authority

24. Appeal

25. Grants by Central Government

26. Accounts and audit

27. Furnishing of annual reports, etc

CHAPTER IV

CONSUMER DISPUTES REDRESSAL COMMISSION

28. Establishment of District Consumer Disputes Redressal Commission

29. Qualifications, etc., of President and members of District Commission

30. Salaries, allowances and other terms and conditions of service of President and members of District Commission

31. Transitional provision

32. Vacancy in office of member of District Commission

33. Officers and other employees of District Commission

34. Jurisdiction of District Commission

35. Manner in which complaint shall be made

36. Proceedings before District Commission

37. Reference to mediation [Prior to substitution by Mediation Act, 2023]

37A. Settlement through mediation

37B. Recording settlement and passing of order

38. Procedure on admission of complaint

39. Findings of District Commission

40. Review by District Commission in certain cases

41. Appeal against order of District Commission

42. Establishment of State Consumer Disputes Redressal Commission

43. Qualifications, etc., of President and members of State Commission

44. Salaries, allowances and other terms and conditions of service of President and members of State Commission

45. Transitional provision

46. Officers and employees of State Commission

47. Jurisdiction of State Commission

48. Transfer of cases

49. Procedure applicable to State Commission

50. Review by State Commission in certain cases

51. Appeal to National Commission

52. Hearing of appeal

53. Establishment of National Consumer Disputes Redressal Commission

54. Composition of National Commission

55. Qualifications, etc., of President and members of National Commission

56. Transitional provision

57. Other officers and employees of National Commission

58. Jurisdiction of National Commission

59. Procedure applicable to National Commission

60. Review by National Commission in certain cases

61. Power to set aside ex parte orders

62. Transfer of cases

63. Vacancy in office of President of National Commission

64. Vacancies or defects in appointment not to invalidate orders

65. Service of notice, etc

66. Experts to assist National Commission or State Commission

67. Appeal against order of National Commission

68. Finality of orders

69. Limitation period

70. Administrative control

71. Enforcement of orders of District Commission, State Commission and National Commission

72. Penalty for non-compliance of order

73. Appeal against order passed under section 72

CHAPTER V 

MEDIATION

74. Establishment of consumer mediation cell

75. Empanelment of mediators

76. Nomination of mediators from panel

77. Duty of mediator to disclose certain facts

78. Replacement of mediator in certain cases

79. Procedure for mediation

80. Settlement through mediation

81. Recording settlement and passing of order

CHAPTER VI 

PRODUCT LIABILITY

82. Application of Chapter

83. Product liability action

84. Liability of product manufacturer

85. Liability of product service provider

86. Liability of product sellers

87. Exceptions to product liability action

CHAPTER VII 

OFFENCES AND PENALTIES

88. Penalty for non-compliance of direction of Central Authority

89. Punishment for false or misleading advertisement

90. Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant

91. Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods

92. Cognizance of offence by court

93. Vexatious search

CHAPTER VIII 

MISCELLANEOUS

94. Measures to prevent unfair trade practices in e-commerce, direct selling, etc

95. Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants

96. Compounding of offences

97. Manner of crediting penalty

98. Protection of action taken in good faith

99. Power to give directions by Central Government

100. Act not in derogation of any other law

101. Power of Central Government to make rules

102. Power of State Government to make rules

103. Power of National Commission to make regulations

104. Power of Central Authority to make regulations

105. Rules and regulations to be laid before each House of Parliament

106. Power to remove difficulties

107. Repeal and savings

 

PART 3

Acts, Rules and Regulations 

3.1 The Consumer Protection Act, 1986

3.2 Consumer Protection (Central Consumer Protection Council) Rules, 2020

3.3 Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020

3.4 Consumer Protection (General) Rules, 2020

3.5 Consumer Protection (Qualification for appointment, method of recruitment, procedure of appointment, term of office, resignation and removal of the President and members of the State Commission and District Commission) Rules, 2020

3.6 Consumer Protection (Administrative Control over the State Commission and the District Commission) Regulations, 2020

3.7 Consumer Protection (E-Commerce) Rules, 2020

3.8 Consumer Protection (Mediation) Rules, 2020

3.9 Consumer Protection (Mediation) Regulations, 2020

3.10 Consumer Protection (Consumer Commission Procedure) Regulations, 2020

3.11 The Consumer Protection (Direct Selling) Rules, 2021

3.12 The Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021

3.13 The Consumer Protection (Search and Seizure and Compounding of offences by the Central Authority and Crediting of Penalty) Rules, 2021

3.14 The Tribunals Reforms Act, 2021 (Relevant Extracts)

3.15 The Tribunal (Conditions of Service) Rules, 2021 (Relevant Extracts)

3.16 Consumer Protection (Salary, allowances and conditions of service of President and Members of the State Commission and District Commission) Model Rules, 2020

3.17 Establishment of Central Consumer Protection Authority

3.18 Central Consumer Protection Authority (Allocation and Transaction of Business) Regulations, 2020

3.19 The Central Consumer Protection Authority (Submission of Inquiry or Investigation by the Investigation Wing) Regulations, 2021

3.20 The Central Consumer Protection Authority (Procedure for Engagement of Experts and Professionals) Regulations, 2021

3.21 The Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022

3.22 The Guidelines for Prevention and Regulation of Dark Patterns, 2023

3.23 Central Goods and Services Tax (CGST) Rules, 2017

3.24 Consumer Welfare Fund Guidelines, 2023

3.25 Supreme Court Rules, 2013 (Relevant Extracts)

SUBJECT INDEX